Returns & Exchanges
At Electric Visual, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for hassle-free returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its brand-new state.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing