Frequently Asked Questions
Everything you need to know about your Electric Visual experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Electric Visual products come with a standard one-year manufacturer's warranty that covers defects in materials and craftsmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact us within one hour of placement, we can usually modify or cancel your order before it leaves our warehouse.